1. Shipping

Order processing

After placing your order, it generally takes 1 business day to process the order.

Delivery times

The average delivery time is 2-5 business days, provided the order is placed before 23:00. During busy periods or due to unforeseen circumstances, the delivery time may be slightly longer.

Shipping costs

Shipping is free for all orders within the Benelux.

Track & Trace

As soon as your order has been shipped, you will receive an email with a Track & Trace code to track the order. Please note that it may take a few hours for the Track & Trace link to become active.

2. Returns policy

Right of withdrawal

You have the right to cancel the purchase agreement within 30 days of receiving your order without giving any reason, provided the product meets the following conditions:

• The product must be unused and must not have been switched on or put into use. Our professionals can determine whether a product has been used.
• The original packaging must be undamaged.

Return procedure

To register a return shipment, send an email to info@plug-n-play.eu with your order number and reason for return. After approval of your request, you will receive the return instructions and the return address. The costs for returning products are the responsibility of the customer.

3. Refund policy

Conditions for refund

Once we have received and inspected your return shipment, we will send a confirmation by email. If the product meets the return conditions (unused, in original condition and packaging), you will receive the full purchase amount back within 14 days via the same payment method used for the original payment.

Warranty claims

Products that become defective due to material or manufacturing faults within the warranty period of 2 jaar can be returned for repair or replacement. Damage caused by misuse, such as impact damage or water damage, is not covered by the warranty. Contact us for further instructions on warranty claims.